Frequently asked Questions

 

I have never used a babysitting service and feel a bit unsure about having a stranger in my home looking after my child/children
I can completely understand as I have 2 children of my own.  However you can be assured that the babysitters that we use are professionals, they have been through a selection process which guarantees this.  All of the babysitters have photo ID.  The babysitter that you are allocated will receive a copy of your registration form ensuring that  they are briefed about any needs of your children.  We ask that you leave contact numbers by the phone to ensure that you can be contacted all all times.  If you would like to meet with the babysitter before the time required to run though any routines or just to ensure peace of mind, we can arrange this for you.

How much notice do I need to give the Agency?
Please give as much notice as possible to ensure that we can meet your needs.  However we fully understand that their will be times when you will not be able to give much notice and we will always do our utmost to accommodate you.  We regularly recruit new babysitters ensuring that areas are well covered, if in the unlikely event that we do not have a babysitter you will not be charged the booking fee.

How do I contact the Agency
By phone, email, or text which ever is more convenient.

We are running late and will not be back at the booked time.
Please keep to scheduled times, however in the event of an emergency or a situation out of your control, please contact the babysitter by the agreed method (usually their mobile) to inform them of when you will be back, the Babysitters need to be paid for all of their time.

Can we book the same babysitter again?
We will always try to ensure that preferences are met where ever possible.

Is there a minimum number of children allowed?
Ofsted advise no more than 3 children under the age of 3 and no more than 6 in total, as a Babysitting Agency we do not require to be Ofsted regulated however we feel these are appropriate guidelines, any more children will require 2 babysitters.